Safety Centre
You're travelling with someone you may not know. Here's everything we do — and everything you can do — to keep that safe.
Verified profiles
Every account requires a verified email before it can join or offer rides.
Phone verification
We confirm phone numbers so riders and passengers can be reached if needed.
Vehicle verification
A rider's charity QR only goes live after our team checks their vehicle details.
Report a user
Flag unsafe driving or behaviour from any profile — our safety team reviews every report.
Block a user
Instantly stop being matched with anyone you'd rather not travel with again.
Share ride details
Send your route and rider details to a friend or family member before you set off.
Before you travel
- • Check the rider or passenger's verification badge before confirming.
- • Share your ride details — route, rider name, vehicle — with someone you trust.
- • Meet in a public, well-lit location whenever possible.
- • Trust your instincts. You can cancel a ride request at any time, no explanation needed.
In an emergency
Call 112 (India's national emergency number) immediately if you or someone else is in danger. Use the SOS button above to also alert our safety team.
Read our Community Guidelines for the full standard of conduct expected on Backseat.